Returns & Refunds

Returns & Refunds Policy

Our Returns & Refunds Policy is designed to provide clear, customer-friendly terms while protecting our business. You can return most items within 30 days of delivery, and we'll guide you through a streamlined process tailored to your needs. Please review each section carefully to understand eligibility, timelines, and your responsibilities.

1. Overview of Our Return Policy

We accept returns on most products within 30 days of delivery. Returns are subject to inspection and must meet our conditions to qualify for a refund. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. All refunds are processed within 5–7 business days of receiving and approving the returned merchandise.

2. Return Eligibility & Conditions

To ensure a smooth, hassle-free return, each item must:

Be unused, unworn, unwashed, and in its original condition

Include all original tags attached and intact

Be in original packaging with all accessories, manuals, and any included items

Show no signs of wear, damage from misuse, or improper handling

Have sealed or untouched hygiene seals for health-sensitive products (where applicable)

For Faulty or Damaged Items:

Report within 7 days of delivery with photographic evidence

Include your order number, description of the issue, and clear photos showing the defect

For Wrong Items Received:

Report immediately with photographic evidence

Include your order number, the item you ordered, and photos of the item received

Non-Returnable Items:

Opened cosmetics, underwear, swimwear, and personal care items (for hygiene reasons)

Items without original tags or in non-original packaging

Items showing signs of use, wear, or damage

Gift cards and downloadable digital products

Custom-made or personalized items

3. How to Initiate a Return

IMPORTANT: All returns must be registered with us before shipping. We cannot accept or process unregistered returns.

Please note: Our returns are processed through our designated return facility. The exact return address will be provided by Customer Service after your return is approved — do not ship to any other address.

To start your return or refund:

Email our support team at info@averyandbloom.com within 30 days of delivery

Provide:

Your order number

Reason for return

Photos of the item (if applicable)

Wait for our response — We will reply within 24 business hours with:

Return authorization number

Return shipping address

Packing instructions

Return tracking requirements

Only after receiving authorization, ship your item using a tracked courier service

Email us your tracking number once shipped

Important:

Do NOT ship items back without first registering your return with us

Unregistered returns cannot be tracked in our system and may not be accepted or refunded

Keep all shipping receipts and tracking information until your refund is processed

4. Return Shipping Costs

Please note: Do not send any return until you receive the return address from our team after approval.

Standard Returns (Change of Mind):

You are responsible for all return shipping costs

You must register your return first by contacting info@averyandbloom.com

Once approved, we will provide the correct return address

Always use a tracked and insured courier service (e.g., FedEx, UPS, DHL, local postal service)

Email us your tracking number after shipping

Keep your tracking number and proof of postage until your refund is complete

Faulty, Damaged, or Incorrect Items:

Simply contact info@averyandbloom.com with photo evidence For approved faulty, damaged, or incorrect items, we may resolve the issue without requiring a return. Depending on the case, we will issue a replacement or refund, and we will let you know if a return is needed.

Return Address: The return address will be provided after your return is approved. Please do not send any item before receiving instructions from our team.

5. Inspection & Refund Processing

Inspection Process:

Returned items are inspected within 5–7 business days of arrival at our return facility.

Items must meet all return conditions outlined in Section 2

If an item fails inspection (signs of wear, missing tags, damaged), we will notify you via email

Approved Returns:

Refunds are processed within 5–7 business days to your original payment method

Original outbound shipping fees are non-refundable (unless return is due to our error)

Express shipping fees are non-refundable

Failed Inspection: If an item does not meet return conditions, you will receive:

Email notification explaining why the return was rejected

Option to have the item returned to you at your cost

Option for a partial refund (at our discretion)

Refund Method:

All refunds are issued to your original payment method

Credit card refunds typically appear within 5–10 business days depending on your bank

PayPal refunds typically appear within 3–5 business days

6. Exchanges & Replacements

6.1 Standard Exchanges

We do not offer direct exchanges for regular returns. If you need a different size, color, or product:

Return your original item following the process in Section 3

Place a new order for your desired item

This ensures faster processing and product availability.

6.2 Keep & Exchange Program (Size/Color Exchanges)

We offer a Keep & Exchange program for customers who need a different size or color without the hassle of a full return process.

How It Works:

Provide your order number and the size/color you need

Pay $25 USD shipping fee for the replacement item

Keep your original item (no return required)

Eligibility:

Available for size and color exchanges only

Must be requested within 30 days of delivery

Original item must be unused and in original condition (but you keep it)

Subject to stock availability

If replacement is out of stock, you'll receive a full refund or store credit

Why This Option? International return shipping can be expensive and may take several weeks, depending on your location and courier. Our Keep & Exchange program saves you time and money while ensuring faster delivery of the correct item.

If We Sent the Wrong Item: If the incorrect size/color was shipped due to our error, exchange shipping is FREE. Contact us within 7 days with photographic evidence.

Prefer a Traditional Return? You can return your original item for a full refund by following our standard return process outlined in Section 3. You will be responsible for return shipping costs to our return address.

6.3 Faulty, Damaged, or Incorrect Products

Submit photo evidence within 7 days of delivery

You do NOT need to return the item — keep, donate, or dispose of it responsibly

We will send a replacement at no cost OR issue a full refund including original shipping (your choice)

Replacement orders are processed immediately upon approval

7. Order Cancellations & Right of Withdrawal

Cancellation Before Shipment:

You may cancel your order within 24 hours of placement

Contact info@averyandbloom.com immediately

Orders process automatically and cannot be canceled once shipped

Cancellation After Shipment:

If your package is already in transit, you cannot cancel

Wait for delivery and follow the standard return process in Section 3

Our standard return policy will apply.

8. Consumer Rights by Country

Your statutory consumer rights vary by location and are not affected by this policy. Where mandatory local law provides different rights, those rights will apply.

EU/EEA: 14-day withdrawal rights may apply under local consumer law. UK: 14-day cooling-off rights may apply under UK consumer law. Australia: Consumer guarantees under Australian Consumer Law may apply. Canada: Provincial consumer protection rights may apply. New Zealand: Consumer Guarantees Act rights may apply. United States: State-specific consumer protection rights may apply.

9. Contact Us

For any questions about returns or refunds, please contact us:

Email: info@averyandbloom.com

Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM CET

Response Time: Within 24 business hours

10. Company & Legal Information

Store Name: Avery & Bloom Company Name: Avery & Bloom

Email: info@averyandbloom.com

Business Hours: Monday–Saturday, 9:00 AM–5:00 PM CET

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

Last Updated: July 8, 2026